What Happens When Your Order Is Placed
Once your order has been placed, it is moved into our production cue and the design process begins.
Your item is ordered from the manufacturer and one of our designers will review your order details to make sure we have everything we need to begin working on your artwork proof.
If necessary, they will contact you to verify all of the information necessary for the personalization of your awards.
Once this info has been reviewed and verified, a design proof will be submitted to you for approval. We allow for 2 revisions on proofs, any additional revisions after that may incur a design fee of $15 for each additional proof.
We request that artwork proofs are reviewed very carefully before giving your final approval. Double check dates, names, spellings, and any other essential information for accuracy and completeness.
In order to meet all our customer’s event dates, the production process will begin right away after receiving a final approval of the artwork proof you received. Because of this, once production begins, we are no longer able to make any changes to the artwork/info.
All payments are processed immediately upon placement of your order and work on artwork proofs begins right away. Therefore, once your order is placed, all custom awards that are in stock are NON-REFUNDABLE.
Because of supply & demand issues outside of our control, if your award happens to be out of stock at the time you place your order, we will notify you as soon as possible and give you the option of substituting a similar item of equal or greater value, at no additional cost to you.
Or, you may choose to cancel that item from your order, and a full refund will be issued for the item that is out of stock.
PLEASE inspect your orders immediately upon receipt. We must be notified of broken or damaged awards within 2 business days of receipt of the items in order for you to be eligible for a replacement.
Your item is ordered from the manufacturer and one of our designers will review your order details to make sure we have everything we need to begin working on your artwork proof.
If necessary, they will contact you to verify all of the information necessary for the personalization of your awards.
Once this info has been reviewed and verified, a design proof will be submitted to you for approval. We allow for 2 revisions on proofs, any additional revisions after that may incur a design fee of $15 for each additional proof.
We request that artwork proofs are reviewed very carefully before giving your final approval. Double check dates, names, spellings, and any other essential information for accuracy and completeness.
In order to meet all our customer’s event dates, the production process will begin right away after receiving a final approval of the artwork proof you received. Because of this, once production begins, we are no longer able to make any changes to the artwork/info.
All payments are processed immediately upon placement of your order and work on artwork proofs begins right away. Therefore, once your order is placed, all custom awards that are in stock are NON-REFUNDABLE.
Because of supply & demand issues outside of our control, if your award happens to be out of stock at the time you place your order, we will notify you as soon as possible and give you the option of substituting a similar item of equal or greater value, at no additional cost to you.
Or, you may choose to cancel that item from your order, and a full refund will be issued for the item that is out of stock.
PLEASE inspect your orders immediately upon receipt. We must be notified of broken or damaged awards within 2 business days of receipt of the items in order for you to be eligible for a replacement.
